Terms of Service

1. Acceptance of Terms

By accessing and using TenderStria ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of TenderStria, an AI-powered tender intelligence platform provided by TenderStria Inc. ("we," "us," or "our").

2. Description of Service

TenderStria is an AI-powered platform that helps procurement professionals discover, analyze, and qualify public tenders across global procurement notices including TED, SAM.gov, CanadaBuys, and UK government portals.

• Automated Tender Discovery: Real-time monitoring of procurement portals
• AI Document Analysis: Intelligent processing of tender documents and requirements
• Qualification Intelligence: AI-powered Go/No-Go recommendations
• Workflow Management: Kanban boards, task tracking, and team collaboration
• Compliance Verification: Automated checking against business certifications and requirements

3. User Accounts and Registration

Account Creation

To use TenderStria, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Account Responsibilities

• You must be at least 18 years old to create an account
• You must provide accurate and complete information
• You are responsible for all activities under your account
• You must notify us immediately of any unauthorized use
• You may not share your account credentials with others

4. Subscription Plans and Billing

Plans

TenderStria offers three subscription plans: Professional, Business, and Enterprise. Plan features, pricing, and limitations are described on our pricing page and may be updated periodically.

Billing and Payment

• Subscription fees are billed in advance on a monthly or annual basis
• Payment is processed securely through our payment partners
• Failed payments may result in service suspension
• Refunds are provided according to our refund policy
• Price changes will be communicated 30 days in advance

Free Trial

We may offer a free trial period for new users. During the trial, you have access to limited features. At the end of the trial, you will be automatically charged for the selected plan unless you cancel.

5. Acceptable Use Policy

Permitted Use

You may use TenderStria solely for lawful business purposes related to procurement and tender management. This includes discovering, analyzing, and qualifying public tenders for your organization's legitimate business needs.

Prohibited Activities

You agree not to:

• Use the service for any illegal or unauthorized purpose
• Violate any laws, regulations, or third-party rights
• Upload malicious code, viruses, or harmful content
• Attempt to reverse engineer, decompile, or disassemble the service
• Use automated tools to access the service without permission
• Share your account credentials or allow unauthorized access
• Use the service to harass, abuse, or harm others
• Submit false or misleading information
• Use the service in a way that could damage, disable, or impair our systems

6. Intellectual Property

Our Intellectual Property

TenderStria and its original content, features, and functionality are owned by TenderStria Inc. and are protected by copyright, trademark, and other intellectual property laws. Our trademarks, service marks, and trade dress may not be used without our prior written consent.

Your Content

You retain ownership of any content you upload or submit to TenderStria ("Your Content"). By uploading Your Content, you grant us a limited, non-exclusive, royalty-free license to use, store, and process Your Content solely for the purpose of providing the service to you.

AI-Generated Content

AI-generated summaries, analyses, and recommendations are provided for your convenience. While we strive for accuracy, AI outputs may contain errors. You are responsible for verifying all AI-generated content before making business decisions.

7. Data Privacy and Security

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

• We implement industry-standard security measures to protect your data
• Tender documents and sensitive information are encrypted in transit and at rest
• We do not sell your personal information to third parties
• You retain ownership of your data and can export or delete it at any time

8. Service Availability and Maintenance

Service Level

We strive to maintain high availability of TenderStria but do not guarantee uninterrupted service. The service may be temporarily unavailable due to maintenance, updates, or unforeseen technical issues.

Maintenance and Updates

• We may perform scheduled maintenance with advance notice
• Emergency maintenance may occur without notice
• We regularly update the service to improve functionality and security
• Updates may change or remove features (we'll provide alternatives when possible)

9. Termination

Termination by You

You may terminate your account at any time through your account settings or by contacting support. Upon termination, your access to the service will cease immediately, but we may retain your data as required by law or for legitimate business purposes.

Termination by Us

We may terminate or suspend your account immediately, without prior notice, for violation of these Terms. Upon termination, you will receive a prorated refund for any unused portion of your subscription.

10. Disclaimers and Limitations

Service Disclaimers

TenderStria is provided "as is" and "as available" without warranties of any kind. We do not warrant that the service will be error-free, uninterrupted, or meet your specific requirements.

AI Limitations

Our AI-powered features provide intelligent analysis but are not infallible. AI outputs should be verified by qualified professionals before making business decisions. We are not liable for decisions made based on AI recommendations.

Limitation of Liability

To the maximum extent permitted by law, TenderStria Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service.

11. Indemnification

You agree to indemnify and hold TenderStria Inc. harmless from any claims, damages, losses, or expenses arising from your use of the service, violation of these Terms, or infringement of any third-party rights.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where the service provider is located, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of the service shall be resolved through binding arbitration in the jurisdiction where the service provider is located in accordance with the rules of the applicable arbitration organization.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the service. Your continued use of TenderStria after such notification constitutes acceptance of the updated Terms.

14. Contact Information

If you have any questions about these Terms, please contact us:

These Terms of Service constitute the entire agreement between you and TenderStria Inc. regarding your use of the service. If any provision is found to be unenforceable, the remaining provisions will remain in full force and effect.