Refund Policy

1. Our Refund Commitment

At TenderStria, we are committed to providing exceptional value through our AI-powered tender intelligence platform. While we do not offer free trials, we stand behind our service with a comprehensive refund policy designed to protect your investment and ensure your satisfaction.

2. Refund Eligibility

30-Day Money-Back Guarantee

If you are not completely satisfied with TenderStria within the first 30 days of your subscription, you are eligible for a full refund. This applies to all subscription plans (Professional, Business, and Enterprise).

What Qualifies for a Refund?

• Service Issues: Technical problems preventing you from using the platform effectively
• Performance Concerns: The service does not meet the advertised specifications
• Feature Gaps: Critical features required for your workflow are missing or not functioning
• Data Accuracy: Significant issues with tender data quality or AI analysis accuracy
• Integration Problems: Inability to integrate with your existing systems (Enterprise plan)

What Does Not Qualify for a Refund?

• Change of mind or buyer's remorse after the 30-day period
• Dissatisfaction with individual tender opportunities or outcomes
• External factors affecting tender success (market conditions, competition, etc.)
• Failure to follow onboarding or usage guidelines
• Account suspension due to violation of Terms of Service

3. How to Request a Refund

Step-by-Step Process

1. Contact Support: Email our support team at hello@tenderstria.com with "Refund Request" in the subject line
2. Provide Details: Include your account email, subscription details, and detailed explanation of why you're requesting a refund
3. Evidence: Provide screenshots, error messages, or other evidence supporting your claim
4. Review Period: Our team will review your request within 2-3 business days
5. Resolution: If approved, your refund will be processed within 5-7 business days

Required Information

Please include the following in your refund request:

• Your account email address
• Subscription plan and billing period
• Date of subscription purchase
• Detailed description of the issue
• Screenshots or evidence (if applicable)
• Steps you've already taken to resolve the issue

4. Refund Processing

Timeline

• Review: 2-3 business days for initial review
• Processing: 3-5 business days for approved refunds to appear in your account
• Notification: Email confirmation once refund is processed
• Bank Processing: Additional 1-2 business days may be required for your bank to post the credit

Refund Amount

• Full Refund: 100% of subscription fees paid within the 30-day guarantee period
• Partial Refund: Pro-rated amount for service issues occurring after 30 days
• Monthly Billing: Refund for current billing period only
• Annual Billing: Pro-rated refund for unused portion of annual subscription

5. Service Credits and Alternatives

In some cases, we may offer service credits or alternative solutions instead of a full refund. This could include:

• Extended Access: Additional time to evaluate the service
• Feature Enhancement: Priority development of requested features
• Account Credits: Credits toward future subscription or services
• Plan Adjustment: Downgrade to a more suitable plan with credit
• Enhanced Support: Dedicated account management or technical assistance

6. Subscription Cancellation

How to Cancel

• Log into your account and navigate to billing settings
• Contact support at hello@tenderstria.com
• Cancellation takes effect at the end of current billing period
• You retain access until the end of the paid period
• No cancellation fees or penalties

Post-Cancellation Access

After cancellation, you will retain access to your account and data until the end of your current billing period. We recommend exporting any important data before the subscription ends.

7. Data Retention After Cancellation

Upon subscription cancellation or account closure, we will:

• Maintain your data for 30 days to allow for account reactivation
• Provide data export options during this period
• Permanently delete all data after 30 days unless legally required to retain it
• Continue to honor any outstanding refund requests

8. Dispute Resolution

If you disagree with our refund decision, you may:

• Request a second review by emailing hello@tenderstria.com
• Escalate to our management team
• Seek resolution through relevant consumer protection agencies
• Pursue legal action if other resolution methods fail

9. Policy Updates

We may update this Refund Policy from time to time to reflect changes in our services or business practices. Material changes will be communicated via email or through our platform. Your continued use of TenderStria after such changes constitutes acceptance of the updated policy.

10. Contact Information

For refund requests or questions about this policy, please contact us:

This refund policy is designed to be fair and transparent. We want you to be completely satisfied with TenderStria. If you have any concerns about our service, please contact us first - we're here to help resolve any issues.