Privacy Policy

1. Information We Collect

We collect information you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources.

Information You Provide

• Account Information: Name, email address, company information, and billing details when you create an account
• Profile Data: Procurement preferences, keywords, CPV codes, and business requirements you configure
• Communications: Messages you send to us through support channels or feedback forms
• Tender Documents: Files you upload for analysis (PDFs, RFPs, bid documents)

Information We Collect Automatically

• Usage Data: How you interact with our platform, features used, and pages visited
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies and Tracking: Information collected through cookies and similar technologies
• Analytics: Usage patterns and performance metrics to improve our service

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, and to communicate with you.

• Service Provision: To deliver our AI-powered tender intelligence platform and process your requests
• AI Processing: To analyze tender documents, generate summaries, and provide qualification recommendations
• Personalization: To customize your experience and deliver relevant tender opportunities
• Communication: To send service updates, security alerts, and respond to your inquiries
• Improvement: To analyze usage patterns and improve our platform's performance and features
• Legal Compliance: To comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy.

Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, such as:

• Cloud hosting and data storage providers
• Payment processing services
• Analytics and performance monitoring tools
• Customer support and communication platforms

Legal Requirements

We may disclose your information if required by law, legal process, or government request, or to protect our rights, property, or safety, or that of our users.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls and authentication requirements for our systems
• Regular Audits: Periodic security assessments and vulnerability testing
• Employee Training: Staff training on data protection and privacy practices

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

• Account Data: Retained while your account is active and for a reasonable period after account closure
• Usage Data: Typically retained for 2 years for analytics and service improvement
• Tender Documents: Processed and may be retained temporarily for analysis, then deleted unless you save them
• Legal Obligations: Some data may be retained longer if required by law or legal proceedings

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information. We respect and support these rights where applicable.

European Users (GDPR)

If you are located in the European Economic Area, you have the following rights:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information in certain circumstances
• Restriction: Request limitation of processing in certain situations
• Portability: Request transfer of your data in a structured format
• Objection: Object to processing based on legitimate interests or direct marketing

All Users

• Account Settings: Update your account information and preferences
• Data Export: Request export of your data in a portable format
• Marketing Communications: Opt out of marketing communications at any time
• Account Deletion: Request deletion of your account and associated data

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content.

• Essential Cookies: Required for basic platform functionality
• Analytics Cookies: Help us understand how you use our service
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising (with your consent)

You can control cookie preferences through your browser settings or our cookie consent banner.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions for certain countries
• Other legally recognized transfer mechanisms

9. Third-Party Services

Our platform integrates with third-party services. When you connect these services, their privacy policies apply to your use of their services.

• Payment Processors: Stripe and other payment services handle billing information
• Analytics: Google Analytics and similar tools track usage patterns
• Communication: Email and messaging services for notifications
• AI Services: Third-party AI models for document processing and analysis

10. Children's Privacy

Our service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

This privacy policy is designed to comply with applicable data protection laws including GDPR, CCPA, and other privacy regulations. For specific legal advice regarding your rights, please consult with a qualified legal professional.