TenderStria is building the AI that reads public-sector tenders so teams don't have to. Every working day, governments across 50+ countries publish thousands of contract notices, far more than any bid team can read. We ingest them all, translate and normalise them, and score each one for fit against a company's services, sectors and bid criteria, so teams open only the contracts genuinely worth pursuing. We're an early, deliberately small team building toward our first customers, with a product that already works.
A customer's first "this just found us a contract we'd have missed" is the moment that makes them a customer for life. Your job is to get every account to that moment quickly, and to keep them there, owning activation, retention, and the voice of the customer inside the company.
As an early customer-success hire, you'll define how we onboard, how we measure value delivered, and how we turn happy customers into references and expansions. You'll also be the clearest channel for what customers actually need, straight to product.
You'll define what customer success means here, not inherit it. With a product that delivers a clear, demonstrable result, you'll build the function that turns first wins into lasting relationships, and be the voice that shapes what we build next.
Public procurement is a vast market that still runs on tools barely better than email alerts. We think the team that makes it genuinely searchable and scoreable will define the category. You'd join early enough to shape the product, the culture, and the playbook, with the ownership that only an early team offers and the focus of a company that has chosen its problem deliberately.